Privacy Policy | Goldenrod Bakery

Goldenrod Bakery is a small artisan sourdough operation based in Wilmington, MA. We collect a little information from you so we can take your order, get it ready, and let you know when it's time for pickup. This policy explains what we collect, how we use it, and the choices you have.

If anything is unclear, email us at hello@goldenrod-bakery.com.

Who operates this service

Goldenrod Bakery is operated by KED LLC. KED LLC is the entity that runs this website, processes orders, and is the registered sender of record for our SMS communications. When this policy refers to “we” or “us,” it means KED LLC doing business as Goldenrod Bakery.

Information we collect

Order info: your name, email, phone number, the items you order, and the drop / pickup window you select.
Payment info: processed entirely by Stripe. We never see or store your card number — Stripe handles all payment data.
Drop-reminder signups: if you sign up to be reminded about upcoming drops, we save your email and (optionally, if you opt into SMS reminders) your phone number and name.
Reviews: if you submit a review, we save the name and rating you provide along with your message.
Session data: we use browser storage to remember items in your cart between page loads. We do not use tracking cookies or analytics that follow you around the web.

How we use your information

To take and prepare your order.
To send you order confirmations and let you know when your order is ready for pickup (via email or SMS, per the channel you chose at checkout).
To send you reminders about upcoming drops, if you asked for them.
To improve our products and service.

SMS messaging

When you check the SMS box at checkout (or on a drop-reminder signup), you're opting in to receive text messages from Goldenrod Bakery related to your order or the drop you signed up for. SMS consent is optional and is not required to buy from us.

What we send

Order confirmations when you place an order.
A “your order is ready” text at pickup time.
Drop reminders or drop-list updates when a drop you signed up for is opening soon or available.

How often

Message frequency varies. Typically 1-3 messages per order, one confirmation when you join the drop list, and occasional drop-list updates or reminders for drops you requested. We don't send unrelated marketing blasts.

Opting out

Reply STOP to any of our messages and we'll stop sending you SMS immediately. You'll still get email updates about any orders or reminders you signed up for. To get help, reply HELP or email us at hello@goldenrod-bakery.com.

Costs and disclaimers

Message and data rates may apply, depending on your mobile plan. Carriers are not liable for delayed or undelivered messages. SMS is supported on major US carriers (AT&T, Verizon, T-Mobile, and others).

Who we share information with

We share the minimum necessary information with the following service providers, only to make the bakery work:

Stripe — payment processing.
Resend — sending order and reminder emails.
Twilio — sending SMS messages.
Firebase / Google Cloud — hosting and storing order data.

We do not sell, rent, or share mobile information or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We use mobile numbers and SMS consent only to send Goldenrod Bakery messages that you requested and to support service providers that deliver those messages for us.

Children

Goldenrod Bakery is for adults ordering bread. We don't knowingly collect information from anyone under 13.

Your choices

Want to see what we have on file, change something, or have us delete your information? Email hello@goldenrod-bakery.com and we'll take care of it.

Changes to this policy

If we update this policy, we'll change the “Last updated” date at the top. Material changes will also get a heads-up notice on the site or in a message to active customers.

Contact

Goldenrod Bakery
Wilmington, MA
hello@goldenrod-bakery.com